Our Safety Promise
Your comfort, safety, and confidence always come first.
When we help with technology, we follow a clear set of principles designed to protect you and give you peace of mind.
No passwords
We will never ask for or record your passwords.No banking access
We do not access bank accounts, make payments, or handle financial information.Consent before touching devices
We always explain what we’re going to do and ask for your permission first.Plain-English explanations
We explain things clearly, without jargon or technical language.You stay in control
You can stop, ask questions, or change your mind at any time.
Our role is to help you feel confident — not rushed or pressured.
How We Protect You
We take a calm, transparent approach to every visit.
This is how we make sure you feel safe and supported at all times:
Clear identification
You will always know who is visiting you and why.Transparency
We explain what’s happening, what your options are, and what things may cost before any work begins.Approval before any work
No work is carried out without your clear approval.Honest advice
If a repair or upgrade is not worthwhile, we will tell you honestly and help you decide what to do next.Respect for your time and space
We work at your pace and respect your home, privacy, and boundaries.
Our aim is simple: to make technology easier, safer, and less stressful.
FAQs
How do you help?
We patiently guide seniors through using their devices step-by-step.
Are your visits safe?
Yes, we follow strict hygiene and safety measures during all in-home visits.
What if I need repairs?
We assess your device first and provide a clear quote before any repair work.
Do you offer phone support?
Yes, phone and video help is available at $30 per session.
Can I book online?
Yes. You can contact us through our website, or call or message us via WhatsApp or Facebook Messenger. We’re always happy to have a friendly chat first.
What if I’m unsure about technology?
We’re patient and friendly, helping you build confidence at your own pace.
Do I need to know exactly what the problem is?
No. Many people aren’t sure what the issue is, and that’s completely fine. We’ll listen and help you work it out.
Will I be pressured to book or pay?
No. There is no pressure to book, and no work is done without your understanding and approval.
Do you ask for passwords or access bank accounts?
No. We never ask for passwords and never access bank accounts.