Our Services & Pricing

All visits are one-on-one, in-your-home, and tailored to your pace and needs.

Monthly Support Plan – $145 per month

Ongoing peace of mind.

Designed for those who want regular support without needing to rebook each time.

Includes each month:

• One home visit (up to 60 minutes)
• One phone/video session (30 minutes)
• Priority booking
• Support from a familiar technician

Ideal for families who want regular support for parents or grandparents.

Unused sessions do not roll over.

Group Training Sessions – $350

90-minute interactive session
Suitable for up to 12 participants

Perfect for retirement villages, community groups, or staff training.

Topics can include:

• Online scam awareness (New Zealand examples)
• Smartphone and iPad basics
• Email safety
• Building everyday tech confidence

Extended Visit – $165

Need more time? Choose a 90-minute session for multiple devices or deeper support.

Ideal if you have multiple devices or several things to go through.

After-Hours Support – $180 per hour

Available after 7:00pm for urgent issues (subject to availability).

Best for situations such as:

• Scam incidents
• Locked accounts
• Urgent access problems

Why Tech Bros Is Different

• We speak clearly and patiently
• No confusing technical jargon
• No surprise costs
• No upselling unnecessary services
• We take the time to make sure you understand

Our goal is not just to fix a problem — but to help you feel confident.

Computer & Device Assessments (Repairs Quoted)

Clear advice before you decide on any repair.

We help diagnose problems with computers, laptops, and mobile devices and explain what’s going on in plain English — so you can make an informed decision.

Includes:

• Initial assessment of the issue

• Clear explanation of what’s likely wrong

• Honest advice on repair vs replacement

• Quoted repair options where appropriate

We focus on helping you understand your options, not pushing unnecessary repairs.

How it works:

• Assessment completed during a home visit or booked session

• Repairs are quoted separately after assessment

• No obligation to proceed

*All prices shown are inclusive of GST

In-Home Tech Support – $125

Up to 60 minutes. No call-out fee.

One friendly visit to your home to fix problems, answer questions, and help you feel confident using your technology.

You can use your visit for:

• Help with phones, tablets, or computers
• Internet and Wi-Fi issues
• Email and video calls
• New device setup
• Scam awareness and safety check
• Everyday AI tools and modern apps
• General troubleshooting and questions

We explain everything clearly and can write notes if helpful.

If more time is needed, additional time can be added.

Phone or Video Help – $40 (30 mins)

Best for small questions or follow-ups.

• Finding a setting
• Checking something after a visit
• Help using an app
• Quick guidance without a home visit

If the issue is more complex, we’ll recommend an in-home visit.

Free Initial Consultation

Not sure what you need?

We offer a short, no-obligation consultation to understand your situation and recommend the best next step.

No troubleshooting is done during the consultation.

Just clear advice.

Monthly Support Plan - $145 per month

Ongoing tech support and peace of mind, without having to rebook each time.

This plan is designed for people who want regular, familiar support and the reassurance that help is always available when something comes up.

What’s Included Each Month

• One home visit (up to 1 hour)

• One phone or video call (up to 30 minutes)

• Priority booking

• Support from a familiar technician who gets to know you and your devices

Any additional visits or calls can be booked at standard rates.

How It Works

• Use your visit and call anytime during the month

• We get to know your devices and preferences

• Small issues are handled early, before they become stressful

Flexibility & Transparency

• No long-term contract

• Cancel anytime

• Clear pricing, no pressure

Who This Is Best For

• Seniors who prefer regular check-ins

• Families who want reassurance and continuity

• Anyone who wants tech help to be easy and predictable

*All prices shown are inclusive of GST