Privacy Policy

Last updated: 20th January 2026

1. Introduction

Tech Bros Limited (“Tech Bros”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, store, and protect your personal information.

2. Information We Collect

We may collect personal information including:

• Name

• Email address

• Phone number

• Physical address (for in-home support)

• Details about your device or technical issue

• Communications with us (email, phone, messaging)

• Website usage data (IP address, browser type, analytics)

We only collect information that is necessary to provide our services.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and service requests

• Provide IT support services

• Schedule and manage appointments

• Communicate service updates

• Improve our website and services

• Meet legal and regulatory obligations

4. Sharing Your Information

We may share your information with:

• Our technicians or contractors, strictly for service delivery

• Service providers such as website hosting or analytics tools

We do not sell your personal information.

5. Access to Devices and Data

When providing IT support, we may temporarily access devices and data. We:

• Only access information necessary to perform the requested service

• Do not copy or retain personal data unless required to complete the job

• Treat all customer information as confidential

6. Storage and Security

We take reasonable steps to protect your information against loss, misuse, unauthorised access, or disclosure.

Information is stored securely and only accessible by authorised personnel.

7. Your Rights

You have the right to:

• Request access to your personal information

• Request correction of your personal information

To do so, contact us using the details below.

8. Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use our site. These tools may collect anonymised usage data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to hello@techbros.co.nz.